Customer Service Fail #2

This will easily become a weekly feature.

Barbara from Germany contacted Bruno with her concerns about the problems occurring on RMM.

Bruno responded:

It's upsetting to read that the website is causing so many  headaches - believe me, that's not our intention and we're trying to resolve all  the glitches as soon as possible.  We have a webteam whose responsibility is to build and maintain the rickymartinmusic.com site and they're still working on changing/adapting things since the site's  still on "beta-testing" mode.  I'd appreciate it immensely if you could alert everyone in all the forums about this and that more changes  are coming soon

Do you see what he did there? Ricky's business manager just asked a fan to contact all the rest of the fans in the whole wide world and let them know that RMM is really really sorry about the problems at RMM but no worries, they have a web team working on it.

I looked at the Twitter feeds for AR Solutions @arsolutions (web team) , Bruno @1bdg (business manager), Mariauxy @mariauxy (assistant to Bruno), and Ricky himself @ricky_martin. Not one of them mentioned any of this in their Twitter feeds.

I looked online at RMM.com and Ricky's Facebook page but couldn't find any mention of this.

So the only fans who have this information from Bruno, via Barbara in Germany, are the fans who logged into TSARM today. Let's hope Barbara from Germany is mad crazy about social media and has both the time and the energy to spread this message far and wide so as many fans as possible will get the note.

Now as for those fans who are not on TSARM, well I guess you all are shit of out luck.

Fail.